Terms & Conditions

Terms And Conditions

All prices are in Australian Dollars. If postage prices are unavailable for your country, please contact us for a quote to ship from Australia to your destination.

Free postage promotions are only available to Australian postal addresses.

Due to the personal nature of adult toy products, please always ensure you choose your sex toy carefully. No refunds or exchanges will be provided if you change your mind,even if you believe you have not used the product in any personal way. This is due to health and safety regulations, and is enforced in order to prevent the spread of possible STD’s.

This policy is strictly implemented to safeguard all of our valuable customers and provide only the cleanest adult toys for your enjoyment. As with all products of a personal nature, if irritation occurs, please discontinue use and consult a doctor if pain persists. Be safe, use a condom if sharing any adult products, and always play responsibly.

Faulty Products

In the event that your adult toy is faulty, please notify The Online Sex Place within 5 days of delivery. Advising The Online Sex Place after 5 days may void your claim. We will ask for a photo or video evidence of the fault. If this is not possible, we may require the product to be returned. If it is found to be faulty you will be offered a replacement or refund. 

The Online Sex Place will not exchange or refund any sex toy due to a change of mind, or if the fault was caused by negligence or inappropriate use by the customer.

Please be sure to purchase NEW batteries as this is generally the cause of the problem in most cases. Always check you have inserted the batteries properly, as this is also a common cause of sex products not working. The problem can be easily resolved by simply inserting new batteries correctly into the adult toy.

Warranty Exceptions

Certain manufacturers offer a manufacturer warranty. If your product comes with a manufacturer warranty and is found faulty within its warranty terms, then The Online Sex Place will gladly handle your warranty claim on your behalf. If this product is or becomes faulty please notify The Online Sex Place within 5 days to be advised of the manufacturer faulty product return process.

Advising us after 5 days of the fault may void your claim. The Online Sex Place will not be held responsible for postage of products being returned to us. However, in the case of items deemed faulty by our Quality Control Department, then the cost of the return postage of a replacement item to the customer will be at our expense.

Quality Control

Every sex product we sell is hygienically checked for functionality and to ensure product quality.This is in order to minimise any undue inconvenience to our valued customers that may be caused by receiving faulty goods.  All of our sex products are battery tested and hosiery and packaging of consumables are quality inspected and fully sealed.


The Online Sex Place strives to give you the most accurate information on all of our adult products.However, we can not be held liable by misinformation given to us by the manufactures descriptions. The Online Sex Place takes no responsibly for misuse of any adult products. Always follow the sex toy’s instructions.